Refund Policy

Introduction

Effective Date: August 2026

At mwestdigital.com, we are dedicated to providing exceptional services and ensuring customer satisfaction. If for any reason you are not satisfied with our services, we have outlined our refund policy below to address any concerns you may have.

Services Covered

This refund policy applies to all services provided by mwestdigital.com, including but not limited to:

  • AI-driven marketing services
  • Cloud development services
  • Data analytics and visualization services
  • Data mining services

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Service Non-Delivery: If Midwest Global fails to deliver the agreed-upon services within the specified timeframe.
  • Service Termination: If Midwest Global Marketing terminates the contract before the completion of the services without valid cause.
  • Payment Disputes: If there are discrepancies in the charges billed, you must report them within 5 days of the billing date for eligibility.

Refund Process

To request a refund, please follow these steps:

  • Contact Us: Send an email to our customer support team at sales@mwestdigital.com with your order details, including the service purchased, date of purchase, and the reason for your refund request.
  • Review: Our team will review your request and may contact you for additional information if necessary.
  • Decision: We will notify you of the approval or rejection of your refund request within 15 business days.

Refund Approval

If your refund request is approved:

  • Refund Method: The refund will be processed through the original method of payment. Depending on your payment provider, it may take additional time for the refund to be credited to your account.
  • Partial Refunds: In cases where only a portion of the service was unsatisfactory or incomplete, a partial refund may be issued.

Non-Refundable Circumstances

Certain situations do not qualify for a refund:

  • Change of Mind: Refunds will not be issued for services rendered if you simply change your mind after the service has commenced.
  • Service Utilization: If the service has been fully utilized and completed as per the agreed terms, no refund will be issued.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request that we limit the processing of your personal data.
  • Late Requests: Requests made outside the specified timeframes for reporting service delivery issues or payment discrepancies will not be eligible for a refund.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at sales@mwestdigital.com

We are committed to resolving any issues promptly and ensuring your satisfaction with our services.

Thank you for choosing Midwest Global Marketing and Billing.